Enabled

true

Enable/disable queue

true/false

Open

true

Open/Close queue

true/false

MusicOnHoldEnabled

false

Enable/disable queue hold music. Set the holding music wma (sound) file when music on hold is enabled.

false or DefaultHold.wma

RepeatingMessages

Set the repeating messages sequence using voice indices and ivr/cwm (callers waiting message), seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last message.

RepeatingMessagesInterval

Set the repeating messages intervals used for the repeating messages, seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last interval.

DistributionType

0

Queue distribution type: 0 = LongestIdle, 1 = FewestCalls, 2 = RoundRobin, 3 = Serial, 4 = Parallel.

2

SleepTimeAfterReject

1000

Waiting time in milliseconds before the call is offered to the next (or same) agent when the transfer was rejected, so SkypeAcd has time to handle the agents changed status (if applicable).

note: keep this below 5000 to keep calls from staying the queue forever.

1000-5000

MaxCalls

Max number of simultaneous calls waiting the queue will handle, when the maximum is reached new calls will be rerouted or hung up.

2

MaxWait

Max number of seconds calls will be waiting in the queue, when the maximum is reached calls will be rerouted or hung up.

60

TransferTimeout

10

Number of seconds calls will be ringing for an agent to be answered, before the transfer is cancelled (missed call).

AgentAvailableStatus

status[|activity][,status[|activity]]

een of meerdere status/activity combinaties opgeven om te bepalen wanneer een agent gesprekken krijgt aangeboden. Als de agent een andere status kiest, dan is hij dus niet beschikbaar.

Online,Online|Accepting queue calls

DisplayName

Custom data field with the text value used for the callers name when calls are offered to agents

string

Subject

Custom data field with the text value used as subject when calls are offered to agents

string

1

Voice index 1, defines a tts or file voice message. TTS value format: tts|text message|locale id. Sample: tts|you are the first caller in line, thank you for your patience|1033. File value format: file|filename|#seconds. Sample: file|welcome.wma|7. Notice: more of these keys can be added when needed including custom and alphanumeric keys.

tts: tts|<text>|<lang_code> → tts|welcome to our company|1043

file: file|<file location>|7 → file|welcome.wma|7

2

See 1

3

See 1

4

See 1

5

See 1

Menu

Set the menu section which will play the ivr menu in the repeating messages sequence and get the caller dtmf input.

custom_section

# or 1,2,3,4...etc.

Defines the action to perform when the callers dtmf input equals #. Notice that other restult keys can be added.

see Voice Routing

1

Defines the voice index of the message to be played as call waiting message for the first waiting call in the queue. Calls are ordered in the queue on a First In - First Out basis and by call priority. When a repeating call waiting message is played, the ordered number of that call is looked up as a key in this section and the accompanied voice index message in section 'voice' is played.

1

2

See 1

3

See 1

4

See 1

5

See 1

ApplicationUserAgent

SkypeAcd trusted application user agent name

ApplicationId

SkypeAcd trusted application id

ApplicationName

SkypeAcd trusted application name

Gruu

SkypeAcd trusted application gruu: Globally Routable User-Agent URI

ListeningPort

SkypeAcd trusted application listening port number

ProxyServerFqdn

Proxy (remote) server Fully Qualified Domain Name

ContactUri

SkypeAcd trusted application endpoint contact (sip) uri

directories

Defines one or more sections which contain all queue agents. Sections are seperated using the '|' (pipe) sign.

custom_section

Name

Defines the Integrator module name containing all integrator type setting keys for the queue.

queue_integrator.ini

Voice

Voice index of the starting message of the menu. When the message is played, the application starts listening to caller dtmf input

1

MaxNrTries

Maximum number of tries the caller can use to enter valid dtmf input

5

Dn

Defines an Active Directory Distinguished Name for an AD distribution group with queue agent users.

CN=Sales,OU=Groups,DC=softapp-distribution,DC=com