Manager

Account

The account code to be used for the configured queues in this manager module. The account code is only used when configuration files are in use.

DisplayName

Display name of queue manager for the account

SecondsBetweenTransfers

20

The minimum number of seconds that must have passed before an agent is offered a call again. Should be equal to the CheckForTransferTimeout and the queue TimeoutInterval.

CheckForTransferTimeout

20

The interval in seconds of the checks to transfer any waiting calls to an available agent.

Should be equal to or dividable by an equal number of SecondsBetweenTransfers and TransferTimeout (queue).

Example

TransferTimeout = 20 (20 / SecondsBetweenTransfers = 1)

SecondsBetweenTransfers = 20

TransferTimeout = 20 (equal to SecondsBetweenTransfers)

or

TransferTimeout = 40 (40/ SecondsBetweenTransfers = 4)

SecondsBetweenTransfers = 10

TransferTimeout = 10 (equal to SecondsBetweenTransfers)

TimerInterval

5000

The interval in ms of the timer used to check if the checking interval above has passed

ConfigurationFile

The configuration file with queues to start

Enabled

False

Enable/disable of the websocket used for distributing real-time queue statistics (True/False)

Port

8079

Port number to be used by the websocket to listen for incoming connection requests

Username

skypeacd

Username of the credentials for getting wallboard stats in json

Password

rtreport

Password of the credentials for getting wallboard stats in json