DefUri

Defines the default uri to route the call to if no other destination is found/defined in the integrator module

see Voice Routing

NextUri

Default/initial value for the next uri to route the call to, this value is probably overwritten by an IVR menu or Auto Attendant

see Voice Routing

CdfCid

cid

Custom data field name containing the unique SkypeAcd call id

CdfClip

clip

Custom data field name containing the caller id number

CdfDid

did

Custom data field name containing the direct inward dialing numberof the call

PlayIntro

false

Enable/disable playing an intro message defined by voice index 1

true/false

cdfCallerInfo

List of custom data field names which are used to store (CRM) caller info, seperated by a | (pipe) sign

publishCallerInfo

List of custom data field names that will be published and sent via IM to agents the call is offered to.

CdfRouting

Custom data field name with routing info (sip or tel uri)

CdfUrl

Custom data field name with url to a customer/caller webpage

Did

List of did numbers used to check if incoming calls should be handled by SkypeAc, to seperate multiple number use a | (pipe) sign

31855363010|rtcapplication-15098234@domain.com

SendIM

Enable/disable sending IM chats with (CRM) caller info when Integrator calls are offered to skype users

true/false

Toast

false

Custom data field used as a toast when sending IM chats when calls are offered to skype users

true/false

1 to 11

Voice index 1, defines a tts or file voice message. TTS value format: tts|text message|locale id. Sample: tts|you are the first caller in line, thank you for your patience|1033. File value format: file|filename|#seconds. Sample: file|welcome.wma|7. Notice: more of these keys can be added when needed including custom and alphanumeric keys.

1 to 9, * and #

Defines a tts or file voice message for digit 0. TTS value format: tts|text message|locale id. Sample: tts|zero|1033. File value format: file|filename|#seconds. Sample: file|digit0.wma|2.

Queries

List of sections which contain query info for looking up (CRM) caller information to store in the call's custom data fields. Use the | (pipe) sign to seperate the section names

StartAA

Defines the initial section containing setting keys with tag 'AutoAttendant' for routing

custom_header

dll

Name of the dll file which will handle the database/webservice lookup. The dll must implement the IGetCustomData interface which is defined by SkypeAcd.Lookup.Contract.dll. This file can be found in the installarion folder of SkypeAcd.service.exe.

If this key is defined, all other keys in this section will be ignored.

Name

Custom data field name mapping to query field name

Account

Custom data field name mapping to query field name

Email

Custom data field name mapping to query field name

Sql

The sql query to be used to get the (CRM) caller information. Use custom data field names in the same section as keys to map them to fields in this query

Db

Defines the section with database connection keys to be used for this query

ConString

Connection string to be used for the database connection

Voice

Defines a voice index to be played before routing/timecondition/menu

1

Time

Defines a time condition for routing.

Format: date1-date2,date3,..|timeinterval1,timeinterval2,..|dayofweek1-dayofweek2,dayofweek3,..|dayofmonth1-dayofmonth2,dayofmonth3,..|month1-month2,month3,..|year1-year2,year3,..

Sample value: 20161225-20161228,20170101

Sample 2: |08:00-12:00,13:00-18:00|mon-fri

8:30-17:30|

True

Next section or uri (sip/tel) to route the call to if the time condition is met

see Voice Routing

False

Next section or uri (sip/tel) to route the call to if the time condition is NOT met or if the IVR menu resulted in no valid input

see Voice Routing

Menu

Defines a menu section containing setting keys with tag 'IvrMenu'

custom_header

WrongDigitsVoice

Defines a voice index to be played if no valid input was received in the IVR menu

1

1 to 9, * and #

Sets the next section or uri to route the call to if digit 1 is received by the menu. The next section/uri can be preceded by a result text to be stored in a custom data field.

see Voice Routing

Cdf

Sets the custom data field name to store the valid result digit/text that was entered by the caller in the ivr menu

Voice

Defines the main voice index to be played in the ivr menu

1

WrongDigitsVoice

Defines a voice index to be played if invalid or no input was received in the IVR menu

1

digitsTimeout

Timeout after which the default route is followed