Special parameter values
- Maarten Meijer
Some parameter values are reuseable on different parameters. Below is a list of possible reusable parameter values.
Voice routing
Description | Value | Example |
|---|---|---|
Go to next section | custom_section | custom_section |
Go to sip address | sip:<address>@<domain> | sip:maarten@softapp-distribution.com |
Go to voicemail | sip:<address>@<domain>;opaque=voicemail | sip:maarten@softapp-distribution.com;opaque=voicemail |
Go to PSTN number | tel:<number in +31 format> | tel:+31855363010 |
Go to SkypeACD queue | queue:<name> | queue:support |
DistributionType
Type | Description |
|---|---|
LongestIdle | Offer a new call first to the agent who has been idle the longest. |
FewestCalls | Offer a new call to the agent who has received the fewest calls. |
RoundRobin | Offer a new call to each agent in turn. |
Serial | Always offer a new call to agents in the order in which they are listed in the group. |
Parallel | Offer a new call to all available agents at the same time. The call is sent to the first agent who accepts it. |