Skype for Business does not connect with outlook

Skype for business will make a connection with outlook using the MAPI link.

Consequences of a non-functioning MAPI link are:

1. Contacts are not displayed in the search list.

2. Incoming call pop-ups do not display the names of incoming calls.

Diagnose

To check the status of the MAPI link, hold down CTRL and right-click on the Skype for Business taskbar icon.

Open

Then look in the list for MAPI status.

Open

There are a number of different status:

Solution

Important points for establishing this link are as follows;

• User account in Skype for Business and outlook must match. The SMTP and SIP address must be the same.

• Outlook must be started.

• The SMTP address must be your default address in Outlook.