INI Configuration

Configuration can be done through INI configuration files in the directory of the SkypeACD service installation. The INI configuration files must be placed directoy under the root tree.

The configuration always starts with SkypeAcd.conf. This is the main configuration file from which the other modules are loaded. From the SkypeACD.conf the main configuration file is loaded from the paramter configurationFile.

SkypeACD.conf sample configuration

[log]
logging=true

[softapp]
configurationFile=softapp.conf

The configuration file loaded from the SkypeAcd.conf contains the top-level parameters and loads the configuration file for the queues. The parameter configurationFile specifies the file. In this example the file would be named softapp.conf as referenced in SkypeACD.conf.

softapp.conf sample configuration

[general]
account=AC001

...

[queue]
configurationFile=softapp_queues.conf

From the queues configuration file the seperate queue configurations will be loaded. In this example the file would be named softapp_queues.conf. Multiple queues can be specified in different custom headers. The parameter configurationFile specifies the location of the file.

softapp_queues.conf sample configuration

[main]
configurationFile=main.conf

[sales]
configurationFile=sales.conf

[support]
configurationFile=support.conf

Every queue contains a seperate configuration file with the second-level paramters specific to the queue. In this example the file would be named main.conf, sales.conf or support.conf.

main.conf sample configuration

The integrator configuration parameters will be stored in the lowest level file, named the integrator configurationFile. In this example that would be main_DataLookup.ini. This file will contain queue routing information and queue parameters.

Folder structure example: