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Wallboard

Wallboard

Owned by Maarten Meijer
Last updated: Sept 27, 2018
1 min read

The Automated Attendent application has it's own wallboard which can be configured to the preferences of the user. All preferences are saved to the local storage of the browser. The wallboard displays information about the agents, calls and queue.

Data

  • Abandoned calls

  • Average waiting time

  • Wait overflow

  • Call overflow

  • Active agents

  • Handled calls

  • Service level

  • Calls waiting

  • Total calls

  • Agent table

    • Status per agent

    • Missed calls per agent

    • handled calls per agent

  • Raw output (debug values)

Documentation