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Client status reverts to busy or available
Client status reverts to busy or available
- Maarten Meijer
Owned by Maarten Meijer
Problem
The client keeps reverting to busy after a call.
Solutions
Problem with calendar synchronization.
Open the client
Go to options
Uncheck "Update my presence based on my calendar information"
Problem with jabra headsets
Disable Synchronize presence option in settings.
Problem with Plantronics headsets.
Confirmed - the Plantronics Hub software has a setting called "Aware for Microsoft", which causes the problem. It is designed for setting status to Busy when you are on the phone, but it doesn't revert correctly.
Set to "Off" to resolve!
Other solution
Use the Bridge RG available software to keep your status to available.