Clear cache on mac

Owned by Maarten Meijer
Last updated: May 01, 2019
1 min read

Skype for Business/Lync caches files locally on a MAC to pull information quickly and efficiently. Common reasons you will want to clear Skype for Business cache include:

  • You can't log in to Skype for Business.

  • You have issues with Presence.

  • Your Contact list is out of date.

  • You cannot search for users in Skype for Business.

Action

  1. Log out and quit Skype for Business.

  2. Go to Finder > press Command+Shift+G > type in ~/Library > delete the following files:

  3.  

    • ~/Library/Containters > com.microsoft.SkypeForBusiness

    • ~/Library/Application Support > Skype folder

    • ~/Library/Internet Plug-Ins > MeetingJoinPlugin.plugin

    • ~/Library/Logs > LwaTracing

  4. Open Keychain Access from /Applications/Utilities folder.

  5. Delete all keychains starting with Skype For Business.

 Note: if you cannot locate the necessary folder under Library, type in the full path in the Finder or Spotlight search.