Symptom
The Skype for Business client tells about the precense information of an user that it is away "Inactive - mobile". Even when the user is logged out of all devices.
Devices: IPHONE
Explanation
Once the Skype for Business client is signed in on a phone it registers on our servers. Once registered as a device it will only de-register after a certain period of time.
Solution
Make sure all your devices are signed out. Check the user Devices and registrations overview in the portal for any device registrations. If there is no logout recorded on an device, logout this device.
If Skype for Business is running in the background on these phones, users will receive push notifications as long as the session expiration interval has not expired. The mobile device must send a notice to the server indicating that the device is still active before the session timeout is reached. If it does not, the device will be listed as inactive and the user will have to log back on to the system. On iPhone and Windows mobile this happens after 2 hours. On Android this happens after 1 hour.
Otherwise
- Wait till device times out. Can be around 10 days on certain mobiles.
The status "inactive-mobile' mean that you have signed in your Skype for Business account on mobile devices. Once you’re signed in, you remain signed in as long as there is connectivity. If you’re not actively using the app on your mobile device or on your computer, your status shows as Inactive. If you have connectivity but haven’t used the app for 10 days, you’re signed out. So, even you uninstalled the Skype for Business app form your Android Phone(iPhone or iPad), this status "inactive-mobile" will remain in a period of time, please wait for some time. Or you can sign in your Skype for Business account on Skype for Business desktop client to try to cover this status..