The Automated Attendent is call routing available native in your Skype for Business client. Automated attendent provides more routing capabilities than normal Response Group configurations.
Features:
- Time based routing
- Time based greeting
- IVR
- Forward call to:
- Voicemail
- Skype for Business address
- Queues
- PSTN number
- Routing based on
- Longest Idle
- Fewest Calls
- Round robin
- Serial
- Parallel
- Fail over based on
- Max calls
- Max waiting time
- Custom music on hold
- Text to speech
- Sign / Signout based on custom status
- Configurable transfer timeouts
- Call waiting messages
- Repeating messages
- Multi-language
- Custom CDF
- Integration with CRM
- Websocket dashboard