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The Yealink phone range is incompatible with the Service Center application due to an issue with an unsupported transfer. The Service Center application will cancel a transfer send to the phone by the queue. The following error will be shown:

Error
0000-00-00 00:00:00: <CALL ID> Super transfer of AV call failed: System.InvalidOperationException: Remote participant of the call to be replaced does not support replacing an existing call

If a Yealink phone is going to be used in a queue default Skype for Business Call Queue capabilities are possible.

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