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20170000-0500-3000 1800:0200:0700: <42a656a8-6ee1-463e-8467-a2ba29cbcdd5><CALL ID> Super transfer of AV call failed: System.InvalidOperationException: Remote participant of the call to be replaced does not support replacing an existing call
  1. Call enters Service Center application
  2. Service center notices that yealink is available to receive call
  3. Call is received on yealink phone
  4. User takes call on yealink phone
  5. Call is abandoned from the Service Center application and returns to queue

If a Yealink phone is going to be used in a queue default Skype for Business Call Queue capabilities are possible.