The Automated Attendent application has it's own wallboard which can be configured to the preferences of the user. The wallboard displays information about the agents, calls and queue.
Data
- Abandoned calls
- Average waiting time
- Wait overflow
- Call overflow
- Active agents
- Handled calls
- Service level
- Calls waiting
- Total calls
- Agent table
- Status per agent
- Missed calls per agent
- handled calls per agent
- Raw output (debug values)
Documentation
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