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Important for BUSINESS PREMIUM: users who want to use Voicemail must be in possession of Exchange Online Plan 2

Office administration portal

Step 1

Go to the Exchange Admin Center on portal.office.com and open Unified Messaging .


Step 2

Create a new UM dial plan.

  • Name: generic name
  • Extension length: 5
  • Dial plan type: SIP URI
  • VoIP security mode: Unsecured
  • Country Region Code: 31

UM2

Step 3

Enable users for O365 UM. In the Exchange Admin Center, go to Users and select your user.

Click on Edit Exchange Properties . Click Enable under Phone and Voice Features → Unified Messaging. Select Browse ... in the subsequent window. Select the UM Mailbox Policy from the list. Click Ok .

UM4 UM5

Step 4

Check in the next page that the SIP address is the same as the address with which the user logs in to Skype for Business. And fill in an extension number that belongs to the user. These numbers are assigned to you from SoftApp.

UM6

The voice of O365 Adminstration portal


To enable Hosted Voicemail for a user enable the hosted voicemail option in the voice of o365 portal.

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