All settings in the queue module (second level).
[general]
| Setting | Description | Example value | |
|---|---|---|---|
| Enabled | true | Enable/disable queue | |
| Open | true | Open/Close queue | |
| MusicOnHoldEnabled | false | Enable/disable queue hold music. Set the holding music wma (sound) file when music on hold is enabled | |
PlayRepeatingMessages | Enable/disable playing repeating messages to waiting callers in the queue | ||
| RepeatingMessages | Set the repeating messages sequence using voice indices and ivr/cwm (callers waiting message), seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last message | ||
| RepeatingMessagesInterval | Set the repeating messages intervals used for the repeating messages, seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last interval | ||
| DistributionType | 0 | Queue distribution type: 0 = LongestIdle, 1 = FewestCalls, 2 = RoundRobin, 3 = Serial, 4 = Parallel | |
| SleepTimeAfterReject | 1000 | Waiting time in milliseconds before the call is offered to the next (or same) agent when the transfer was rejected, so SkypeAcd has time to handle the agents changed status (if applicable) | |
| MaxCalls | Max number of simultaneous calls waiting the queue will handle, when the maximum is reached new calls will be rerouted or hung up | ||
| MaxWait | Max number of seconds calls will be waiting in the queue, when the maximum is reached calls will be rerouted or hung up | ||
| TransferTimeout | 10 | Number of seconds calls will be ringing for an agent to be answered, before the transfer is cancelled (missed call) |
[cdf]
| Setting | Default | Description | Example value |
|---|---|---|---|
| DisplayName | Custom data field with the text value used for the callers name when calls are offered to agents | ||
| Subject | Custom data field with the text value used as subject when calls are offered to agents |
[voice] or [voice-%lang%]
The voice group can be used multiple times. Voice is the default language. And [voice-lang] can contain a different language that can be set through a CDF field in a menu option. For example [voice-nl] could contain the dutch language voice files.
| Setting | Default | Description | Example value |
|---|---|---|---|
| 1 | Voice index 1, defines a tts or file voice message. TTS value format: tts|text message|locale id. Sample: tts|you are the first caller in line, thank you for your patience|1033. File value format: file|filename|#seconds. Sample: file|welcome.wma|7. Notice: more of these keys can be added when needed including custom and alphanumeric keys. | tts: tts|<text>|<lang_code> → tts|welcome to our company|1043 file: file|<file location>|7 → file|welcome.wma|7 | |
| 2 | See 1 | ||
| 3 | See 1 | ||
| 4 | See 1 | ||
| 5 | See 1 |
[ivr]
| Setting | Default | Description | Example value |
|---|---|---|---|
| Menu | Set the menu section which will play the ivr menu in the repeating messages sequence and get the caller dtmf input | other_header | |
| # or 1,2,3,4...etc. | Defines the action to perform when the callers dtmf input equals #. Notice that other restult keys can be added. | Different header: other_header SIP: sip:<address>@<domain> Voicemail: sip:<address>@<domain>;opaque=voicemail PSTN: tel:<number in +31 format> Queue: queue:<name> |