All settings in the queue module (second level).
[general]
| Setting | Description | Example value | |
|---|---|---|---|
| Enabled | true | Enable/disable queue | true/false |
| Open | true | Open/Close queue | true/false |
| MusicOnHoldEnabled | false | Enable/disable queue hold music. Set the holding music wma (sound) file when music on hold is enabled. | false or DefaultHold.wma |
PlayRepeatingMessages | Enable/disable playing repeating messages to waiting callers in the queue. | true/false | |
| RepeatingMessages | Set the repeating messages sequence using voice indices and ivr/cwm (callers waiting message), seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last message. | ||
| RepeatingMessagesInterval | Set the repeating messages intervals used for the repeating messages, seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last interval. | ||
| DistributionType | 0 | Queue distribution type: 0 = LongestIdle, 1 = FewestCalls, 2 = RoundRobin, 3 = Serial, 4 = Parallel. | 2 |
| SleepTimeAfterReject | 1000 | Waiting time in milliseconds before the call is offered to the next (or same) agent when the transfer was rejected, so SkypeAcd has time to handle the agents changed status (if applicable). note: keep this below 5000 to keep calls from staying the queue forever. | 1000-5000 |
| MaxCalls | Max number of simultaneous calls waiting the queue will handle, when the maximum is reached new calls will be rerouted or hung up. | 2 | |
| MaxWait | Max number of seconds calls will be waiting in the queue, when the maximum is reached calls will be rerouted or hung up. | 60 | |
| TransferTimeout | 10 | Number of seconds calls will be ringing for an agent to be answered, before the transfer is cancelled (missed call). |
[cdf]
Custom data field
| Setting | Default | Description | Example value |
|---|---|---|---|
| DisplayName | Custom data field with the text value used for the callers name when calls are offered to agents | string | |
| Subject | Custom data field with the text value used as subject when calls are offered to agents | string |
[voice] or [voice-%lang%]
The voice group can be used multiple times. Voice is the default language. And [voice-lang] can contain a different language that can be set through a CDF field in a menu option. For example [voice-nl] could contain the dutch language voice files.
| Setting | Default | Description | Example value |
|---|---|---|---|
| 1 | Voice index 1, defines a tts or file voice message. TTS value format: tts|text message|locale id. Sample: tts|you are the first caller in line, thank you for your patience|1033. File value format: file|filename|#seconds. Sample: file|welcome.wma|7. Notice: more of these keys can be added when needed including custom and alphanumeric keys. | tts: tts|<text>|<lang_code> → tts|welcome to our company|1043 file: file|<file location>|7 → file|welcome.wma|7 | |
| 2 | See 1 | ||
| 3 | See 1 | ||
| 4 | See 1 | ||
| 5 | See 1 |
[ivr]
| Setting | Default | Description | Example value |
|---|---|---|---|
| Menu | Set the menu section which will play the ivr menu in the repeating messages sequence and get the caller dtmf input. | custom_section | |
| # or 1,2,3,4...etc. | Defines the action to perform when the callers dtmf input equals #. Notice that other restult keys can be added. | see Voice Routing |
[cwm]
Call waiting messages
| Setting | Default | Description | Example value |
|---|---|---|---|
| 1 | Defines the voice index of the message to be played as call waiting message for the first waiting call in the queue. Calls are ordered in the queue on a First In - First Out basis and by call priority. When a repeating call waiting message is played, the ordered number of that call is looked up as a key in this section and the accompanied voice index message in section 'voice' is played. | 1 | |
| 2 | See 1 | ||
| 3 | See 1 | ||
| 4 | See 1 | ||
| 5 | See 1 |
[application]
Defines the values to launch the Skype for Business Trusted application.
| Setting | Default | Description | Example value |
|---|---|---|---|
ApplicationUserAgent | SkypeAcd trusted application user agent name | ||
| ApplicationId | SkypeAcd trusted application id | ||
| ApplicationName | SkypeAcd trusted application name | ||
| Gruu | SkypeAcd trusted application gruu: Globally Routable User-Agent URI | ||
| ListeningPort | SkypeAcd trusted application listening port number | ||
| ProxyServerFqdn | Proxy (remote) server Fully Qualified Domain Name |
[endpoint]
Defines the endpoint of the Trusted Application.
| Setting | Default | Description | Example value |
|---|---|---|---|
ContactUri | SkypeAcd trusted application endpoint contact (sip) uri |
[users]
Defines the endpoint of the Trusted Application.
| Setting | Default | Description | Example value |
|---|---|---|---|
directories | Defines one or more sections which contain all queue agents. Sections are seperated using the '|' (pipe) sign. | custom_section |
[integrator]
Tells the file name of the integrator module.
| Setting | Default | Description | Example value |
|---|---|---|---|
Name | Defines the Integrator module name containing all integrator type setting keys for the queue. | queue_integrator.ini |
Custom Sections
[ivr] custom section
| Setting | Default | Description | Example value |
|---|---|---|---|
| Voice | Voice index of the starting message of the menu. When the message is played, the application starts listening to caller dtmf input | 1 | |
| MaxNrTries | Maximum number of tries the caller can use to enter valid dtmf input | 5 |
[directories] Active Directory group custom section
| Setting | Default | Description | Example value |
|---|---|---|---|
| Dn | Defines an Active Directory Distinguished Name for an AD distribution group with queue agent users. | CN=Sales,OU=Groups,DC=softapp-distribution,DC=com |