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| Setting | Default | Description |
|---|---|---|
| Account | The account code to be used for the configured queues in this manager module. The account code is only used when configuration files are in use. | |
DisplayName | Display name of queue manager for the account | |
| SecondsBetweenTransfers | 20 | The minimum number of seconds that must have passed before an agent is offered a call again. Should be equal to the CheckForTransferTimeout and the queue TimeoutInterval. |
| CheckForTransferTimeout | 20 | The interval in seconds of the checks to transfer any waiting calls to an available agent. Should be equal to or dividable by an equal number of SecondsBetweenTransfers and TransferTimeout (queue). Example TransferTimeout = 20 (20 / SecondsBetweenTransfers = 1) SecondsBetweenTransfers = 20 TransferTimeout = 20 (equal to SecondsBetweenTransfers) or TransferTimeout = 40 (40/ SecondsBetweenTransfers = 4) SecondsBetweenTransfers = 10 TransferTimeout = 10 (equal to SecondsBetweenTransfers) |
| TimerInterval | 5000 | The interval in ms of the timer used to check if the checking interval above has passed |
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