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| Setting | Description | Example value | ||||
|---|---|---|---|---|---|---|
| Enabled | true | Enable/disable queue | true/false | |||
| Open | true | Open/Close queue | true/false | |||
| MusicOnHoldEnabled | false | Enable/disable queue hold music. Set the holding music wma (sound) file when music on hold is enabled. | false or DefaultHold.wma | PlayRepeatingMessages | Enable/disable playing repeating messages to waiting callers in the queue. | true/false |
| RepeatingMessages | Set the repeating messages sequence using voice indices and ivr/cwm (callers waiting message), seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last message. | |||||
| RepeatingMessagesInterval | Set the repeating messages intervals used for the repeating messages, seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last interval. | |||||
| DistributionType | 0 | Queue distribution type: 0 = LongestIdle, 1 = FewestCalls, 2 = RoundRobin, 3 = Serial, 4 = Parallel. | 2 | |||
| SleepTimeAfterReject | 1000 | Waiting time in milliseconds before the call is offered to the next (or same) agent when the transfer was rejected, so SkypeAcd has time to handle the agents changed status (if applicable). note: keep this below 5000 to keep calls from staying the queue forever. | 1000-5000 | |||
| MaxCalls | Max number of simultaneous calls waiting the queue will handle, when the maximum is reached new calls will be rerouted or hung up. | 2 | ||||
| MaxWait | Max number of seconds calls will be waiting in the queue, when the maximum is reached calls will be rerouted or hung up. | 60 | ||||
| TransferTimeout | 10 | Number of seconds calls will be ringing for an agent to be answered, before the transfer is cancelled (missed call). | ||||
| AgentAvailableStatus | status[|activity][,status[|activity]] | een of meerdere status/activity combinaties opgeven om te bepalen wanneer een agent gesprekken krijgt aangeboden. Als de agent een andere status kiest, dan is hij dus niet beschikbaar. | Online,Online|Accepting queue calls |
[cdf]
Custom data field
| Setting | Default | Description | Example value |
|---|---|---|---|
| DisplayName | Custom data field with the text value used for the callers name when calls are offered to agents | string | |
| Subject | Custom data field with the text value used as subject when calls are offered to agents | string |
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| Setting | Default | Description | Example value |
|---|---|---|---|
| Menu | Set the menu section which will play the ivr menu in the repeating messages sequence and get the caller dtmf input. | custom_section | |
| # or 1,2,3,4...etc. | Defines the action to perform when the callers dtmf input equals #. Notice that other restult keys can be added. | Different header: custom_section SIP: sip:<address>@<domain> Voicemail: sip:<address>@<domain>;opaque=voicemail PSTN: tel:<number in +31 format> Queue: queue:<name>see Voice Routing |
[cwm]
Call waiting messages
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Tells the file name of the integrator module.
| Setting | Default | Description | Example value |
|---|---|---|---|
Name | Defines the Integrator module name containing all integrator type setting keys for the queue. | queue_integrator.ini |
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Custom Sections
[ivr] custom section
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