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Setting | Description | Example value | ||||
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Enabled | true | Enable/disable queue | true/false | |||
Open | true | Open/Close queue | true/false | |||
MusicOnHoldEnabled | false | Enable/disable queue hold music. Set the holding music wma (sound) file when music on hold is enabled. | false or DefaultHold.wma | |||
RepeatingMessages | Set the repeating messages sequence using voice indices and ivr/cwm (callers waiting message), seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last message. | |||||
TransferTimeout | 10 | Amount of seconds an agent is rang | RepeatingMessagesInterval | Set the repeating messages intervals used for the repeating messages, seperator is | (pipe) sign, use of .. (two dots) mark continuous use of last interval. | ||
DistributionType | 0 | Queue distribution type: 0 = LongestIdle, 1 = FewestCalls, 2 = RoundRobin, 3 = Serial, 4 = Parallel. | 2 | |||
SleepTimeAfterReject | 1000 | Waiting time in milliseconds before the call is offered to the next (or same) agent when the transfer was rejected, so SkypeAcd has time to handle the agents changed status (if applicable). note: keep this below 5000 to keep calls from staying the queue forever. | 1000-5000 | |||
MaxCalls | Max number of simultaneous calls waiting the queue will handle, when the maximum is reached new calls will be rerouted or hung up. | 2 | ||||
MaxWait | Max number of seconds calls will be waiting in the queue, when the maximum is reached calls will be rerouted or hung up. | 60 | ||||
TransferTimeout | 10 | Number of seconds calls will be ringing for an agent to be answered, before the transfer is cancelled (missed call). | ||||
AgentAvailableStatus | status[|activity][,status[|activity]] | een of meerdere status/activity combinaties opgeven om te bepalen wanneer een agent gesprekken krijgt aangeboden. Als de agent een andere status kiest, dan is hij dus niet beschikbaar. | Online,Online|Accepting queue calls |
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