Some parameter values are reuseable on different parameters. Below is a list of possible reusable parameter values.
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| Description | Value | Example |
|---|---|---|
| Go to next section | custom_section | custom_section |
| Go to sip address | sip:<address>@<domain> | sip:maarten@softapp-distribution.com |
| Go to voicemail | sip:<address>@<domain>;opaque=voicemail | sip:maarten@softapp-distribution.com;opaque=voicemail |
| Go to PSTN number | tel:<number in +31 format> | tel:+31855363010 |
| Go to SkypeACD queue | queue:<name> | queue:support |
DistributionType
| Type | Description |
|---|---|
| LongestIdle | Offer a new call first to the agent who has been idle |
| the longest. | |
| FewestCalls | Offer a new call to the agent who has received the fewest calls. |
| RoundRobin | Offer a new call to each agent in turn. |
| Serial | Always offer a new call to agents in the order in which they are listed in the Agent list. |
| Parallel | Offer a new call to all available agents at the same time. The call is sent to the first agent who accepts it. |