Problem

Solution

Add client music on hold when holding a call.

1. Enable client music on hold in the client policy.
   1. Go to the Skype for Business portal (https://portal.thevoiceofo365.com)
      
   2. Open the menu tab Policies and select Client policies
      
      
   3. Edit the policy assigned to the affected user
      
      
   4. Make sure the checkbox Client music on hold is checked
      
      
2. Configure the Music on Hold on the client.
   1. Open the Skype for Business client
      
      
   2. Click on Settings
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   3. Open the tab Ringtones and Sounds
      
      
   4. Select Browse under the Music on Hold option.
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   5. Select an WMA file you would like to use as Music on Hold.
      File to be used (example):

      Multimedia
      name zen_converted.wma