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- Enable client music on hold in the client policy.
- Go to the Skype for Business portal (https://portal.thevoiceofo365.com)
- Open the menu tab Policies and select Client policies
- Edit the policy assigned to the affected user
- Make sure the checkbox Client music on hold is checked
- Go to the Skype for Business portal (https://portal.thevoiceofo365.com)
- Configure the Music on Hold on the client.
- Open the Skype for Business client
- Click on Settings
- Open the tab Ringtones and Sounds
- Select Browse under the Music on Hold option.
- Select an WMA file you would like to use as Music on Hold.
File to be used (example):Multimedia name zen_converted.wma
- Open the Skype for Business client