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  1. Make sure the Skype for Business client is closed (not in the system tray).
  2. Open Windows Explorer
  3. Go to
    1. Lync 2013
      % localappdata%%localappdata%\Microsoft\Office\15.0\Lync

    2. Skype for Business
      % localappdata%%localappdata%\Microsoft\Office\16.0\Lync

  4. Delete the folder with your Skype for Business login username in it.

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